Banggood exists since 2004 and is a relatively large web shop. The head office and distribution center is in Guangzhou. In addition to this main distribution center there is also a center in the United States and the United Kingdom. They tell me they have more than 1,000 employees.
The website is clear and knows the traditional format with the left and right of the main categories of the products. The search is good. Search with multiple search terms at the same is also no problem. The website is completely in English and the currency can be changed in the upper left-hand corner. There is a newsletter that allows you 5% discount when you register for the first time.
The range of Banggood knows more than 70,000 articles. In terms of categories there are virtually no surprises and find your electronics, gadgets, toys, jewelry, beauty products, clothing and sports items back. The only surprising thing comparing other web shops is that there is an 18+ category is present, but that items order you may prefer to discreetly in a Dutch online store without risk of import charges where you have to specify what you have purchased.
Order Process: Ordering – Payment- Shipping
The order is quite simple. Products from the shopping cart can be paid directly with Paypal. If you are logged in at the time of ordering you can also equal points wages that you have earned on previous orders and that so pleasant if you can put that right. Unfortunately this per order is maximized (probably in proportion to the value of your new order). Status updates of the order are neatly through the mail within.
What is unclear is when orders are split (for example, you have two products in a prescription and fear Good splits this in two separate orders to shipping). This is not shown in the order summary and in the mail updates this is also not clear. I had to look just as good when I was an order but for the half within got exactly what the problem was. The other half was fortunately two days later within. Delivery is generally enough rapped (within 2 working days) and is for regular shipping is free. The orders which I fear Good have ordered are in the rule within 14 days in the house.
Account and customer loyalty
In your account you can as usual to find an overview of all your orders. You do not have to confirm that you have received an order. In addition you can in your account you find coupons in addition to all of your points earned. Shopping Points you by for example to buy products and Reviews Write. You can then work with your next order to obtain discounts. It is unfortunate that you just as with many other web shops also on your account page inundated with offers and possibly exciting products for you. That is and remains a minus because you often to your account is precise to see the products that you have ordered them.
Support and community
You can get support by a contact form to fill in, to send an email or by chatting. Chat is limited availability through the other two channels within 24 hours they try to send a response. In addition to the support is also a forum where you with all your questions and comments can. You can also write reviews about the purchased products and is afraid Good active on social media such as Facebook, YouTube and Twitter Instagram,.
- Fast shipping
- UK distribution center
- IDeal Payment Option
- Points can be equal to be used next order
- Split orders unclear